Trouble Shooting
1. If message appears " Failed to verify the IPBOARD, the program can't run further!", please
check whether there is a good connection between whiteboard and PC.”
z Please check if cable is connected on both ends.
z Check if the whiteboard has power. ( red indicator on)
z Check if a serial port from COM1 to COM4 has been assigned to the board. One serial port from
COM1 to COM4 for must be assigned to the whiteboard.
z Check if the driver of whiteboard has been setup correctly.
z Go to the Icon to the lower right tray and right click for the menu. Select “Orient” and then ”Default
Orientation”. The board should then begin normal operation.
2. If during the software startup, the message appears “Error happen when Loading XML File”.
Check the version of Internet Explorer, upgrade IE to version 6.0 if it is 5.0 or lower.
3. Only part of whiteboard can be written on.
z Check if the model of whiteboard is correctly set.
z Check if the orientation of whiteboard is correct.
4. Some orientation points do not appear when orienting the whiteboard.
Check if the lateral deviation and vertical offset of projector are correct. Ensure the all the content on PC
screen is projected to the whiteboard.
5. Electronic pen does not write normally.
z Check selected mode of operation. Writing is possible only under the “Draw Mode” or the
“Annotation Mode”, and not when in the “Control Mode”.
z Do not press the button on the electronic pen when writing.
z Please keep the neb of electronic pen vertical to the whiteboard.
z Do not press the electronic pen hard against the board.
z Check if the battery in the pen needs to be replaced.
6. How to exit from software of whiteboard？
z Click the lower icon button ("Pop Menu") on the Floating Tool Bar, then click "Exit" in the menu.
z Or click “File”( on top menu)→“Exit”.
7. How to correct the image shape.
z The projector may not be level. (like, the front is higher than the back or the back is higher than the
front). ,
z Generally, it can be adjusted by using the “keystone correction” or adjusting the height of the
projector. For details, please refer to the projector user's manual.
Trapezoid
Rectan
gle
8. What type of projector is needed with the interactive whiteboard?
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